PAUL R. REYES

Carpe Facto Senior Advisor, Apple Inc., Austin, TX

• Performed investigations for AppleCare Engineering and collected data during customer interactions about the issue and product experience.
• Used advanced troubleshooting skills to determine root cause.
• Gathered relevant logs and diagnostics to submit to AppleCare Engineering through Radar.

Career Experience (EMC Design Engineering), Apple Inc., Santa Clara, CA

• Design fixtures using AutoDesk Fusion for EMC testing.
• Build fixtures using Ultimaker S5 & S7 3D printers with Cura software for EMC Engineering.

Apple Beta Seed Project

• Categorized feedback sent to Apple through Feedback Assistant about issues in beta software.
• Determined and categorized issue symptoms according to Engineering Product Manager requirements.

Carpe Facto Analysis Rotation

• Performed qualitative analysis on Advisor case notes to identify specific issues, root causes, and steps for resolution.
• Improved case quality through communicating coaching opportunities, suggested improvements to documentations, and used NorthStar to score Advisor casework.

Neubus Inc., Austin, TX (Production & Quality Manager)

• Managed three manufacturing image processing departments.
• Maintained statistical process controls, and the QA of new software tools.
• Managed Data entry and Image processing departments using scripts to process and store documents.

DPT Inc., Round Rock, TX (Production Supervisor)

• Trained and managed production associates on disassembly, assembly, electrical testing pixel electrodes on TFT displays, and final test of LCD's.

IBM & MULTEK, Austin, Texas (Senior Process Engineer)

• Supervised staff of Process Engineering Technicians covering three PCB process centers and Cad department for new designs and software issues.
• Instructor for weekly statistical control classes for process optimization.
• Managed new product implementation from quote to production.
• Programmed CMM equipment for first article build.
• Facilitated weekly yield, production, and cost reduction meetings performing root cause analysis using (DOE, Excel with VBA coding, & JMP App), assigned action items, and published team minutes.
• Supported milling & CNC equipment as a CNC programmer & Engineer.

Arizona State University

Ira A. Fulton School of Engineering
Master of Engineering, (Current)
Concentrations: Industrial Engineering (Quality & Reliability)

Park University

Bachelor of Science, Physics and Electronic Engineering Technology
Graduated with Magna Cum Laude honors (GPA: 3.71 on a 4.0 scale)

Austin Community College

Associate of Science, Electronic Engineering Technology

CERTIFICATES & CLASSES

AppleCare GPS Management classes, IBM Management leadership program, Train the Trainer, Machine/Process capability methodology, Python Programming, macOS software, hardware, and iOS: (9L0-011,9L0-065, 9L0-E06).

AWARDS: Apple ACEA Award 2020, Apple Excellence Award 2013 & 2017, Market Driven & Team player (IBM)